1. Data controller

The data controller is:
Peter Hancock
Address: Rue de la Loi 23, 1040 Brussels
Email: gdpr@h-o-p.eu

2. Data collected

The Company collects and processes the following data:

• Via the email addresses “work@h-o-p.eu“, “office@h-o-p.eu” and “contact@h-o-p.eu“: any information provided by the user (the categories of data that may be collected include, in particular: first name and surname, email address, and the content of the messages sent).
• Via cookies: IP address, browsing data (see 3. Cookies)

Providing this data is necessary to enable H-O-P Interpreters to respond to requests and improve its services.

3. Cookies

We may use cookies and similar technologies to improve the operation and performance of our website.

What are cookies?
Cookies are small text files stored on your device when you visit a website. They help us understand how our site is used and ensure that it functions properly.

Types of cookies we use
Strictly necessary cookies: essential for the proper functioning of the site.
Performance/analytics cookies: these help us understand how visitors interact with our site, for example to see which pages are viewed the most.

Cookie management
You can manage or block cookies via your browser settings. Please note that certain features of the site may be affected.

Third-party links and cookies
If we use third-party services to analyse the site, these services may place cookies on your device. These third parties are responsible for their own data processing practices.
Our site may include links to other websites that we do not own or control. These sites may use their own cookies and have their own privacy policies. We recommend that you review their policies before using them.

4. Purposes of the processing

The data collected are used to:

• Respond to requests sent to the email addresses “work@h-o-p.eu“, “office@h-o-p.eu” and “contact@h-o-p.eu“
• Produce anonymised statistics on website traffic
• Improve the user experience and the content of the site

No personal data is disclosed to third parties for commercial purposes.

5. Legal basis for processing

Data processing is based on:

• The User’s explicit consent (Art. 6(1)(a) GDPR): contact via the above-mentioned email addresses; cookies.
• The publisher’s legitimate interest (Art. 6(1)(f) GDPR): analysis of website traffic and improvement of services.

6. Retention period

Data are stored as follows:

• Via email addresses: for as long as necessary to process the request, then archived for a maximum of 3 years (data may be retained for longer where required by law or where necessary for the establishment, exercise or defence of legal claims).
• Via cookies: according to the period defined in the Cookie Policy.

7. Users’ rights

In accordance with the GDPR, the User has the following rights:

• Right of access to your personal data
• Right to rectification in the event of an error
• Right to erasure of data
• Right to object to processing
• Right to restriction of processing
• Right to data portability

The User may exercise these rights by sending an email to gdpr@h-o-p.eu.

The User also has the right to lodge a complaint with the competent supervisory authority:

Data Protection Authority (APD)
Rue de la Presse 35
1000 Brussels
https://www.autoriteprotectiondonnees.be

8. Data security

H-O-P Interpreters has implemented all appropriate technical and organisational measures to ensure the security and confidentiality of the personal data collected on the Site, in accordance with Article 32 of the GDPR. In the event of a data breach likely to result in a high risk to the rights and freedoms of the User, the Company undertakes to inform the User concerned as soon as possible, in accordance with Article 34 of the GDPR.

9. Third-party services and data transfers

The Website may use certain third-party services (e.g. Google Analytics). These services may collect data in accordance with their own privacy policies.

Some technical service providers used for the operation of the website may be located outside the European Union (including the website host). Where this is the case, transfers are governed in accordance with the requirements of the GDPR. In particular, these transfers are covered by appropriate safeguards, notably through the use of standard contractual clauses approved by the European Commission.

No data is transferred outside the European Union without ensuring an adequate level of protection.

10. Changes to the privacy policy

H-O-P Interpreters reserves the right to amend this policy at any time. The version in force is the one published on the website on the date it is consulted.

For any questions about this policy or the processing of personal data, the User may contact the Company by email at: gdpr@h-o-p.eu.